FAQs

Cancellation / Refund

Can I cancel part of my order?

Yes, if you placed an order with many items, you can cancel delivery for each of them. But if it is part of a combo or clubbed with another item, the entire set/combo will be cancelled. Order / Items cannot be cancelled once it is shipped from our seller / partner.

How can I cancel my order?

Call, message or Email to customercare@m2all.com and send a request for cancellation. Give the order details and the reason for cancellation!

How will I get a refund for an item I cancelled?

If you've already paid for your order, we will refund the money in the original mode of payment. Also it might take upto 7 days for refund amount to reflect in your account

What are the details I must provide for a bank NEFT transfer?

You need to provide the following details: Bank account number Account holder's name IFSC code (mentioned on your bank cheques)

When can I expect refund for my cancelled order?

If you cancelled the order before shipment, we would start the refund almost immediately. Incase you cancelled the order after shipment, it might take upto 6 days to initiate the refund. Also it might take upto 7 days for refund amount to reflect in your account

I have not received the reimbursement of my courier charges. What do I do?

Kindly speak / write to our Customer care team, our team will assist you with best solution

What are the different modes of refund available?

Refunds are made to the original modes of payment for: Credit cards Debit cards Netbanking Coupon / Store Credit

When can I expect refund for my returned item?

Once we receive the original item, we will do quality check within 2 days and initiate refund. Also it might take upto 7 days for refund amount to reflect in your account

How can I submit my bank's NEFT details if the link in the email does not work?

Don't worry! Write to us with your complete bank NEFT details in 'CONTACT US'.

Why was my order cancelled?

If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if M2ALL cancels your order, we will refund your money back.

Can I cancel my order anytime before delivery?

Call, message or Email to customercare@m2all.com and send a request for cancellation. Give the order details and the reason for cancellation!

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