FAQs

Order Tracking And Delivery

Why did I receive a partial order?

This could be because: You have a single order with many items, that could have been shipped separately.

You only have a single item order.

If an item is missing from a set or combo, please get in touch with us through customercare@m2all.com

How do I know my order is confirmed?

We'll send you an email when we confirm your order. You can also check your "My Account" page.

The order status is 'Delivered' but I have not received it. What should I do?

Check with your neighbour/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us on the following email id 'customercare@m2all.com'

How can I check my order status?

You can check the status of your order by viewing order in MyAccount And / Or contact customer care

What are the different order statuses in My Account?

The different order statuses on My Account are:

Processing: Your order is placed

Shipped: Your item has been handed over to the courier

Partially Shipped: Part of Your order has been handed over to the courier

Delivered: Your item has been delivered

Partially Delivered: Part of Your order has been delivered.

Cancelled: Your order has been cancelled

Why is the status on the courier's website different from My Orders?

We will send you an email and SMS whenever there is any update on your order. Possibly the information on courier website is update and has not passed / updated on

What happens to undelivered orders?

We attempt delivery many times. If undelivered, we will initiate refund.

Why is there a delivery date range?

The delivery date range allows you to prepare yourself to receive delivery within these dates.

Are there shipping and delivery charges for my order?

Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page.

Can I cancel my replacement request?

No problem. If you change your mind, you can refuse the pickup of your item.

Can I open and check the contents of my package before accepting delivery?

Currently, this option is not available for all M2ALL purchases.

Do you ship internationally?

Currently we do not deliver items internationally.

What if my package is opened/tampered with?

If you feel that your package was opened/tampered with , Please get in touch with the customer care team and share details, we'll get the same verified and initiate a replacement.

Delivery was attempted but I was unavailable. What next?

Don't worry, we'll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days. In case you're unable to respond to our calls, you can call or email our customer care team and give your delivery preference.

Which courier will deliver my item?

We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.

Can I club my orders from different sellers to be delivered together?

Sellers could be located in different locations. We want your items to reach you at the earliest, so we ship them separately.

Does M2ALL deliver to my location?

We cover more than 25000 pincodes across country, in case of an exception you'll be prompted with an error while entering shipping address details.

Can I change my delivery address after I place an order?

You can change your item anytime before it is packed and ready for dispatch.

Can I schedule the delivery of my order per my availability?

Our courier will call you when your order is out for delivery. Please let him know if you wish to reschedule.

Still need help?

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