FAQs

Return/Replacement

Is there any item not eligible for return/replacement?

Most items are eligible for return, except: Used/washed/soiled items Items returned without original packing, price tags, accessories, etc. Items which are part of combos/sets Automobiles / Spare Parts Car Care And products purchased under offer / promotion

How can I return/replace an item?

Kindly speak / write to our Customer care team and you will be guided on how to proceed with return /replacement Do keep the product tags and packaging intact.

When will I receive my replacement item?

Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.

What if my replacement item is out of stock now?

If the item is not available, we will initiate refund.

Will M2ALL pick up the item I want to return/replace?

Yes, we will pick your item up. In case we are unable to pick it up, you can courier it to us and we will immediately reimburse it to your bank account. All you need to do is provide the airway bill/courier receipt.?

Do I also need to return the free gift when I return an item?

Yes, this will enable refund/replacement.

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In line with its core philosophy of providing superior customer service to the discerning customers of the brand Mahindra, the Mahindra group has brought to its customers an innovative platform of an online e-marketplace where the net savvy automobile customer can access all the relevant details of the Mahindra range of 4-wheelers, 2-wheelers, automobile accessories as well as the varied range of genuine spare parts available for Mahindra vehicle users.

Featuring the entire range of popular Mahindra vehicles including the iconic range of Mahindra SUV’s and electric cars, the portal is extremely well detailed and designed in a way that provides the portal visitors with maximum information and the great user interface ensures that the visitors are able to find out exactly the information that they want through an easy to use pathway.

In addition to booking the vehicles online with great periodic offers, the customers can also book test drives, look up and buy accessories and genuine spare parts from the comfort of their homes or elsewhere at the same time ensuring that they are getting the original products with the best available prices. With its superior features, M2ALL.com ensures that the portal is a medium to raise the customer experience to an altogether different level, true to the Mahindra’s tagline ‘Rise’.