FAQs

Return/Replacement

Is there any item not eligible for return/replacement?

Most items are eligible for return, except: Used/washed/soiled items Items returned without original packing, price tags, accessories, etc. Items which are part of combos/sets Automobiles / Spare Parts Car Care And products purchased under offer / promotion

How can I return/replace an item?

Kindly speak / write to our Customer care team and you will be guided on how to proceed with return /replacement Do keep the product tags and packaging intact.

When will I receive my replacement item?

Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.

What if my replacement item is out of stock now?

If the item is not available, we will initiate refund.

Will M2ALL pick up the item I want to return/replace?

Yes, we will pick your item up. In case we are unable to pick it up, you can courier it to us and we will immediately reimburse it to your bank account. All you need to do is provide the airway bill/courier receipt.?

Do I also need to return the free gift when I return an item?

Yes, this will enable refund/replacement.

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