RETURNS AND CANCELLATION

SPARES, ACCESSORIES AND MERCHANDISE
RETURNS

We at MeML are committed to provide quality products with convenient and happy "Mahindra" shopping experience.

In case buyer has any doubts or concerns regarding your order, please contact us on customercare@m2all.com or speak with our customer care on 1800-22-6000 (8 AM – 9 PM).

Buyer may request for returns that they buy from MeML, for products which are defined as returnable. Buyer is eligible for returns only in the following cases:

1. Products with manufacturing defect
2. Damaged Product
3. Wrong Product
4. Missing Product

Buyer is requested to provide Order Number along with images clearly demonstrating the damage / missing product in the shipment while raising a return or replacement request.

On receiving the request, MeML will verify your query and process request for replacement. In case Seller is unable to process the replacement request or the buyer does not want replacement (for genuine reasons), MeML will process the return request. All we ask that the product be returned unused and in the same condition as you received it, in its original box and packaging. Seller reserves the right to reject any return request if the product is not packed in original package or the product looks used.

We request the buyer to log the product return or replacement request to MeML customer care within 7 days of receipt of the order. MeML will arrange pick-up of the damaged/defective product through its logistics partner. In the event MeML is unable to do so, MeML will notify the buyer accordingly. Buyer need to dispatch the product using a reputed courier in his respective area in consultation with MeML customer care and get the courier freight charges reimbursed.

In the event the return of a product is duly accepted by the seller, the value of such product, as originally paid by the buyer will be refunded to buyer. For all refunds, MeML will refund the amount to same mode of payment as used during checkout. Refunds for cash on delivery will be made via online transfer of funds to the customer’s bank account. The refund will happen within 14 days of receipt and inspection of the returned goods. In case the seller declines a replacement request and buyer is unconvinced with the reason provided, buyer can write to MeML customer care. Buyer can file a dispute 45 days from the date of delivery with MeML.

MeML mediates buyer-seller disputes on a case-by-case basis. MeML buyer protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

In case the buyer is not available at the time of reverse pick-up, the logistics partner will make a maximum of 3 attempts to pick-up the shipment after which the buyer needs to dispatch the product using a reputed courier in his respective area in consultation with MeML customer care. For products sold under discount or offers, a logistics fees of INR 100 will be deducted from the amount of refund eligible to the buyer.

CANCELLATIONS Cancellation by Seller

There may be certain orders that Seller is unable to accept and has the right to cancel either by the Seller directly or Seller can instruct MeML to cancel such order. Seller reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in buyer's order being cancelled include, without limitation, non-availability of the Product or quantities ordered by buyer or inaccuracies or errors in pricing information. Seller may also require additional verifications or information before processing any order. All such cancellation shall be without any recourse to buyer and without any liability to the Seller or to MeML

Cancellation by the Buyer

Buyer can cancel the order before the product is shipped and will be entitled to a 100% refund. In case the product is shipped then the policy as mentioned above will be applicable.

Set-off of any benefits availed by the Buyer:

POPULAR SEARCHES Four Wheeler: Mahindra Thar / Mahindra Cars / Mahindra XUV500 / Mahindra TUV300 / Mahindra KUV100 NXT / Mahindra Scorpio / Mahindra e2oPlus

Merchandise: Mahindra Merchandise / Mahindra XUV500 / Mahindra TUV300 / Mahindra KUV100 / Mahindra Scorpio / Mahindra Bolero

Car Spare Parts: Scorpio Tail lamp / Air Filter for Scorpio / XUV500 Spare Parts / KUV100 Spares / Xylo Spares / Scorpio Supspension

Car Accessories: XUV500 Accessories / Thar Accessories / KUV100 Accessoriess / Car Cleaning / Car Electronics

Bike Spares: Air Filters / Timig Belt Tensioner / Chain Sproket / Brake Shoes / Kick Shaft / Centuro Clutch / Centuro Drum Plate / Centuro Fenders / Centuro Speedo Meter Cable / Gusto Spare Parts / Centuro Spare Parts / Bike Spare Part

ABOUT US

In line with its core philosophy of providing superior customer service to the discerning customers of the brand Mahindra, the Mahindra group has brought to its customers an innovative platform of an online e-marketplace where the net savvy automobile customer can access all the relevant details of the Mahindra range of 4-wheelers, 2-wheelers, automobile accessories as well as the varied range of genuine spare parts available for Mahindra vehicle users.

Featuring the entire range of popular Mahindra vehicles including the iconic range of Mahindra SUV’s and electric cars, the portal is extremely well detailed and designed in a way that provides the portal visitors with maximum information and the great user interface ensures that the visitors are able to find out exactly the information that they want through an easy to use pathway.

In addition to booking the vehicles online with great periodic offers, the customers can also book test drives, look up and buy accessories and genuine spare parts from the comfort of their homes or elsewhere at the same time ensuring that they are getting the original products with the best available prices. With its superior features, M2ALL.com ensures that the portal is a medium to raise the customer experience to an altogether different level, true to the Mahindra’s tagline ‘Rise’.